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Please verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock. If you get the message  “Unlock Failed" or “Not Eligible for Unlock" then your phone will be unlocked with this service. 

If you get any error messages like "Communication error", "Unable to connect to the server" or "Server not responding" please try again later”, DO NOT submit your order as it is not supported for unlocking. NO Refund with either of those error messages. 

Once the unlock request is processed, you need to:

1. Connect your phone to WiFi

 2. Go to play store and install "Device Unlock" app from MetroPCS

 3. Open app and select "Permanent Unlock"

 Phone will check status from server and reboot

This will work for Android devices that support the MetroPCS Mobile Device Unlock app

 Verification Policy: After the unlock it, if it's still not working properly please communicate with us and we will be happy to help.